Contact us

Talk to our team

The quickest way to reach us is the live chat, which you open with the Chat button on our website. You can also send us an email or fill in the contact form on the support page, where every field has to be completed.

What we can help with

Our team answers questions about your account, identity documents, deposits and payouts, bonuses and promo codes, the VIP program and games that do not start. It can also tell you which payment methods suit the country where you live.

Limits and breaks

You can ask the team to set personal limits, a cooling-off period or a self-exclusion for you, or to block your account for a while if you want to stop playing.

Sportsbook Free Bet

If the Free Bet of the Sportsbook Welcome Bonus does not appear after your deposit, contact our team before you place any bet.

Personal data

Questions about your personal data, requests to use your data rights and complaints about how your data is handled go to the Data Protection Officer of Novatrix SRL.

The company behind our website

Our website is owned and operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958, with its registered office in the province of Cartago.