Terms and Conditions
Accepting these terms
When you use our website, you agree to these rules and to every policy published on it. The terms can change from time to time. Where we can, we let players know about important changes, so it is worth coming back to this page now and then.
Age and country
Real-money play is open to adults only. You need to be 18 or older, or older still if the law of your home country sets a higher age for online gaming. Players living in the countries on our list of restricted territories cannot deposit or play for real money. Checking that online play is allowed where you live is up to you, and we can ask for proof of your age at any time.
One account per person
Every player can open a single personal account and use it only for their own play, never for business. Do not hand your login to anyone else, minors included, and do not connect through a VPN. A second account can lead to all accounts being closed and payouts being stopped. If two or more accounts are found on the same IP address, we can confiscate the balance or block access, and that decision cannot be appealed.
Checking your identity
From time to time we ask for documents, for example a passport or national ID, a recent bill that shows your address and papers that show where your money comes from. Please send them by the date we give you. We accept documents written in the Latin or Cyrillic alphabet. If yours are in another script, we may ask for a short video call in which you hold them up. Refusing to send documents, or sending papers that do not match your account, can lead to the account being closed and its balance being kept.
Paying in
Our website works in Canadian dollars and in other fiat currencies and cryptocurrencies. The smallest deposit is 20 CAD. Only use cards, wallets and bank accounts that are registered in your name. Money sent from somebody else's account is not accepted: any winnings from it are confiscated and the deposit goes back to the person who owns that account.
Cashing out
We may confirm who you are before we pay you, and a payout can wait until that check is finished. The smallest withdrawal is 20 CAD, and the largest depends on the payment method and on your VIP level. If you ask for a payout after wagering less than three times your most recent deposit, we may charge you the fees of that deposit and that withdrawal. When we cannot reach you by email or phone within two weeks of a payout request, the account may be locked. If your verification is still incomplete 40 days after we asked for it, winnings may be forfeited. Payouts are not processed on weekends and bank holidays.
Fair play
Collusion between players, chargebacks, forged papers, a second account and any kind of cheating can end with the account being closed and payouts being cancelled. Low-risk roulette betting patterns, such as equal stakes on red and black, also count as abuse of offers. If you notice a fault in a game or in our software, do not use it and tell our support team straight away.
Bonuses
Each offer has its own rules on the Bonus Terms page. In general a bonus has to be wagered 40 times before it can be cashed out, only one bonus can run at a time and a deposit made with Neteller or Skrill does not qualify for promotions.
Inactive accounts
An account where nobody has logged in for six months in a row becomes inactive. While such an account holds money, a monthly administration fee may be taken from it. The fee stops as soon as you log in again or the balance reaches zero.
Gambling problems
We look out for signs of problem gambling, such as long sessions, frequent large deposits and repeated requests for higher limits. If we see them, we can close the account to protect the player.
Who runs our website
Our website is owned and operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958. Our licence ALSI-202508056-FI2 comes from the Government of the Autonomous Island of Anjouan, part of the Union of Comoros, which also regulates our website.